As of 01 Aug 2025, I’m updating this site. Please excuse any visual hiccups or inconsistencies—pixel perfection is on the way.

Agilent Technologies

Enterprise UX for Modern Lab Management

Embedded human-centered design into a complex, engineering-driven organization — aligning product, web and hardware experiences through systems thinking and craft.

THE CHALLENGE

Agilent Technologies had recently acquired iLab, a startup focused on lab management and operations. As part of a newly formed digital group, the opportunity was clear: bring modern, web-based experiences to a traditionally hardware-driven organization — and establish a scalable UX foundation from the ground up.

Product interfaces were inconsistent, reactive, and lacked a cohesive visual or interaction model. At the same time, the broader customer experience was fragmented across software, web, and physical touchpoints. We needed to elevate design maturity, align teams, and deliver polished, purpose-built tools that could scale.

MY ROLE

As the UI / UX Design Lead, I served as the embedded design expert for a growing software portfolio:

Established the visual and interaction design direction for modern lab management tools
Created scalable design patterns and systems that aligned across product, web, and hardware
Collaborated cross-functionally with engineering, product, marketing, and industrial design teams
Defined a UX roadmap and prioritized usability enhancements in partnership with leadership
Advocated for human-centered design as a strategic function, not just surface-level polish

THE APPROACH

Foundational Design Strategy

As a team of one, I embedded UX deeply into product development workflows — identifying quick wins, advocating for usability improvements, and building trust through measurable impact.

Design System and UI Roadmap

To support scale and consistency, I created a modular design system adopted across internal platforms and marketing-facing websites. Alongside this, I built a UI/UX roadmap to guide enhancement priorities and clarify expectations across engineering and business stakeholders.

Established a scalable design system adopted across products and web

UI / UX roadmap of UI enhancements

Cross-Functional Alignment

I partnered closely with the industrial design team to align digital interfaces with physical hardware workflows — and with the marketing and .com team to unify branding and UX across all user touchpoints. This collaboration helped create a seamless experience across digital and physical platforms.

Modernized, Web-Based Interfaces

THE IMPACT

Improved NPS Scores by 30 Points
Achieved measurable UX improvements by focusing on clarity, interaction consistency, and human-centered workflows.

Launched a New Operations Platform
Designed and delivered a modern platform from scratch — streamlining lab management for enterprise clients.

Standardized UX Across Ecosystems
Unified Agilent’s digital experience across marketing sites, software tools, and even hardware interactions.

Established Scalable UX Foundations
Laid the groundwork for future design hires, operations processes, and design system governance.

This work shows how clear strategy, strong partnerships, and hands-on craft can elevate UX across a complex, engineering-driven environment — and how even a team of one can create scalable, human-centered impact. ✨

Google Sites

Report abuse