United States Air Force

The Air Force needed a centralized, real-time dashboard to coordinate mission readiness across multiple bases, aircraft, and repair facilities.

Existing tools were fragmented and homegrown, making it difficult to assess status, allocate resources, or respond with speed and clarity.

I was brought in to design a unified interface that could calculate capability and capacity, support rapid decision-making, and be co-created live in high-stakes sessions with Air Force leadership.

As Lead UX Designer, I owned the end-to-end process — from research to UI — in an environment where precision and speed were critical.

• Facilitated live co-creation with command staff, operations managers, and medical officers

• Created personas, workflows, wireframes, and final UI aligned to real-world urgency

• Designed for clarity at scale, enabling both tactical action and strategic oversight

• Partnered across product and engineering to deliver in agile sprints

Live Design, Real-Time Decisions

This wasn’t a typical design process. I worked on base, screen projected wall-to-wall, designing live as decisions were made in the room.

I sketched and iterated in real time — translating feedback into clear, actionable interfaces that matched operational realities.

To anchor the experience in user needs, I created personas for:

• Node Managers – managing shop-level readiness

• Repair Network Managers – coordinating cross-base constraints

• Command Leadership – maintaining big-picture situational awareness

These roles kept us focused on the right problems, the right flows, and the right outcomes.

Design Focus

I created flows and dashboards to support:

• Rapid triage across F-16, F-15, and A-10 aircraft

• Real-time capacity modeling, factoring manpower, parts, and readiness

• Prioritization logic to help Node Managers act fast

• Command-level visibility, with drilldowns and trend forecasting

Working in agile sprints, I partnered closely with engineering and QA to deliver a scalable tool that met the Air Force’s need for speed, accuracy, and alignment.

Outcomes:

• Faster readiness decisions – clear trends, fewer delays

• Unified workflows – replaced patchwork tools with a centralized system

• Live capacity insights – integrated logistics and performance data

• Strategic enablement – supported the broader Repair Network Integration (RNI) initiative

• Personal growth – sharpened my ability to lead, adapt, and deliver under pressure